DEANNA POTTER
TOPICS
COMMUNICATION
Communication barriers can cripple not only relationships between staff, but also handicap a business. In order for teams to reach goals and targets, and enjoy the work they do, communication in the workplace needs to be a priority when it comes to improving results. The Communication Topics listed below will enhance the dynamics of your teams and create effective connections ensuring a positive sense of community in the workplace.
THE ELEMENTS OF INTERPERSONAL COMMUNICATION
- The Communicators: One vs Two Way Processes
- The Message: Non-Verbal Ques – Facial Expressions, Tones, Gestures, and Body Language.
- Interference: Noise – Barriers to Effective Communication
- Feedback: Clarification, Reflecting, Active Listening
- Context vs Content – the great divide!
- Channel – The method is as powerful as the message.
- Implementing a plan so that the tough duties get done consistently and effectively
NEGOTIATION AND INFLUENCE
- Compare and contrast influence and negotiation
- Recognizing influence as an exchange
- Making the exchange successful
- Understanding which influence strategies to use
- Defining negotiation
- Skills and traits of successful negotiators
- Negotiation process
- Planning for negotiations
- Conducting a negotiation
- Closing the negotiation
TEAMBUILDING
Self Motivation in the Workplace: Strategies to Re-energize and Increase Individual Drive
This high energy, content rich training dives into the challenges and ultimate rewards for building up self motivation. This presentation provokes discussion and encourages action to improve attitude, increase energy, and re-engage focus around the necessary action items in the business environment.
Points of delivery include:
- Developing motivational “muscle habits” to increase daily focus
- Identifying personal “influencers” that work to create a supportive environment
- Evaluating the risk of avoiding particular responsibilities in the workplace
- Implementing a plan so that the tough duties get done consistently and effectively