MEGAN JOHNTZ
TOPICS
BUILDING INDIVIDUAL SKILLS:
Increasing Your Happiness Quotient
Happy - it’s the #1 desire of Americans. Yet, how do you learn happiness? Resiliency, strength, peace of mind, joy - all are skills you can learn and teach to your coworkers, friends, and family. Yes, even teenagers! In the last 15 years, scientists have found that Positive Psychology is more effective against depression, OCD, ADHD, interpersonal conflicts, and work performance issues than the gold-standard of cognitive therapy and medication! Come learn simple tools to increase your happiness, reduce depression and anxiety, free your relationships from conflict, and help coworkers increase joy which translates into fewer sick days, increased productivity, and employee retention. Happiness training helps to build solid work groups, prevent burnout, and can significantly decrease health insurance claims. Yes - Positive Psychology training increases physical as well as mental health! Join us as we learn the latest research on how to live a fulfilling, happy, joyous life.
BRAIN SEX
PsychTools for De-Mystifying Men & Women from the Conference Room to the Kitchen
At work, play, and home, people are one of your greatest assets, and yet one half often doesn’t even understand the other.
HARNESSING YOUR HABITS
PsychTools for Every Day Success
How many success tips have you heard in your life from motivational speakers, preachers, or other heroes with wisdom and truth to spare? And how many are part of your life now?
Putting wisdom into action is a simple matter of habits. Harness your habits, and you’ll soon be someone else’s hero. A company hero. A family hero. Allow those old bad habits to rule over you, and any words of wisdom bounce off—your life is the same as yesterday. Habits are key to successful, lasting change.
SLEEP YOUR WAY TO SUCCESS
PsychTools for Waking Up Refreshed
Most people wake up ready for bed. Recently a dot-com startup CTO erased the entire web site—including the operating system. He’d slept 83 hours in the prior three weeks.
Exhaustion played a role in the Challenger explosion, the Exxon Valdez spill, and Chernobyl, as workers are being asked to do more and more. Stories of employees falling asleep while walking, snoozing in bathroom stalls, and catching every cold passing through the office are increasing. One study found that it took young healthy males less than a week of sleeping four hours per night before they showed medical disorders similar to senior citizens.
Sleep deprivation and the cost to corporate America remains a hushed topic, but there are simple tools to get a good night’s sleep, even when your day is overly full.
BUILDING TEAM SKILLS:
SOLVING REVOLVING DOORS
PsychTools for Hiring & Firing
Ever think that guy down the hall was a hiring mistake? How do you grow people in your organization into loyal overachievers? Hiring well is somewhat elusive, retaining good people is often overly critical in this new economy, and firing is painfully messy.
Successful organizations hire well, grow their people effectively, and when necessary terminate with minimal downside.
STRATEGIC CUSTOMER SERVICE
PsychTools for Building Loyal Clients
One person is often the face of your company—the customer service professional who answers that phone. An EDS executive recently told me of needing hearing aids, and being directed by the audiologist toward a particular brand. He commented that they must have the best product to earn her endorsement. No, the audiologist said, “There is a company making a better product, but I’ve had so many clients complain about their customer service, I’ll never recommend them again. Ouch.
How many of your customers encourage their friends and family to call your competition? Usually poor customer service is a people or policy problem. But there are solid psychological tools your customer service professionals can use to build loyal clients, even if they’re dissatisfied with policy. Building strong people, creates customer loyalty.
SNAKE CHARMING
PsychTools for Dealing with Difficult People
Success comes not only from knowing the right tools, but being able to use them when you don’t want to. Difficult people provide unique opportunities to shine, but they also can destroy a company, its ability to retain star employees, and its reputation.