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SCOTT FRIEDMAN

TOPICS

THE BEST WAY TO PREDICT THE FUTURE IS TO CREATE IT

In these globally competitive times, resourcefulness and innovation are essential to survival. This program is a fast-paced, humorous call-to-action that will show your attendees how to become a victor—rather than a victim—of change. They will learn to be driven not by circumstances and emotions, but by purpose and values. Scott’s easy-to-use ideas will help build more team spirit, greater productivity, elevated team performance, and a happier, healthier culture. This program is an ideal kick-off or closing. It always leaves participants feeling energized, inspired, and more accountable to create a better future for themselves and their organizations!

Learn to:

  • Create a culture of innovation and celebration.
  • Be accountable for anticipating and driving change.
  • Continuously challenge yourself to add more value to the organization.
  • Develop a “celebration mentality” based on gratitude, play, and surprise.
  • Create fun, innovative rituals which foster a more open and engaging workplace.
  • Build your own unique sense of humor.
  • Relieve stress by finding humor in life’s inconveniences.
  • Access more joy and passion in your life.
  • Develop humor and self-accepting humor in building a a connected culture.
  • Understand and implement the “perfect world” concept.
  • Make the “celebration mindset” a permanent way of thinking, thereby improving every aspect of your life.

 

CELEBRATE! LESSONS LEARNED FROM THE WORLD’S MOST ADMIRED ORGANIZATIONS

“Celebration” is one of the most effective ways to engage employees, improve team performance, and raise productivity. In this entertaining, interactive, content-rich session, you will learn how to create a culture of celebration leading to more innovative, authentic, responsive employees. Learn what the most admired organizations are doing to honor, celebrate, engage, and retain employees and customers. Your reward will be a happier, healthier, more engaged workplace.

Learn to:

  • Create a culture of innovation and celebration.
  • Quit focusing on what doesn’t work, and build on what does.
  • Develop a “celebration mentality” based on gratitude, play, and surprise.
  • Harness the power of gratitude and create happier employees and customers.
  • Say “goodbye” to stress and “hello” to the One Minute Humor Break.
  • Build deeper connections with both employees and customers through the element of surprise.
  • Develop humility and self-accepting humor in building a connected culture.
  • Effectively use celebration in demonstrating service excellence.
  • Make the “celebration mindset” a permanent way of thinking, thereby improving every aspect of your life.

 

CONNECTING WITH CUSTOMERS

Customer expectations have dramatically changed over the years. Today, satisfying the needs of your customers by providing fast, efficient service is no longer enough. The most successful companies move beyond customer satisfaction and engage customers in a memorable experience that is consistent with their brand promise. Every employee must take pride in a service culture that honors and rewards both employees and customers. This entertaining and insightful program will help you establish a deeper connection with your employees and customers, leading to better team performance, higher productivity, and more loyal customers. You will find that connected employees created connected customers.

Learn to:

  • Build perceived value in the minds of your customers.
  • Create an open and engaging culture that motivates
  • Employees to deliver on the brand promise.
  • Develop happy employees—key to creating happy customers.
  • Establish immediate rapport in a global market.
  • Use the power of humility and self-effacing Humor in building better relationships.
  • Use the element of surprise in connecting With employees and customers.
  • Use celebratory rituals in creating a more connected team.
  • Master the art of storytelling in building better relationships.
  • Learn the power of gratitude inn creating happier Employees and customers.
  • Turn the “agitated” into “allies” with Service recovery strategies.