Tracy Miller Topics

TRACY MILLER

TOPICS

LEARN FROM A CAREER PROSECUTOR HOW TO BREAK FREE FROM PRISON IN YOUR MIND

“You hold the key to the prison door in your head and freeing your confining thoughts will enable you to adapt to change and achieve results.”

We are not meant to live by simply counting the days to vacation and retirement. Accomplished leaders ban negative thoughts from their minds, adapt to changing times, and create productive, unifying habits. This dynamic, interactive presentation gives the audience the keys to unlock tools for successful communication and purposeful connection they will use every day.

IMPACTFUL PRESENTATIONS, EVEN THROUGH VIDEO

This engaging workshop is custom designed for corporations who want to strengthen employees’ presentation style and ability to promote their organization and its products and services. This workshop trains attendees to adapt to changing times and to provide authentic and dynamic presentations even while telecommuting. The ability to effectively communicate impacts how individuals are viewed as leaders and how they relate to their clients. When an employee has the tools to authentically connect with their team, their customers, and their organization, they are much more successful in their roles. At the conclusion of the workshop, participants will have the confidence and skills to give effective presentations and establish themselves as the strongest leaders in their industry.

CONQUER SELF-DOUBT, CRUSH ANY INTERVIEW

This engaging training teaches the audience how to sell the story of their strengths in a job interview. Attendees will learn how to respond to the, “Why you?” question and how to close the interview. They will also learn a formula to answer difficult interview and scenario-based questions. Participants will leave with the tools and the confidence to excel at any job interview.

CRITICAL COMMUNICATION SKILLS - WORKSHOP DESCRIPTIONS

To ensure success, leaders who strengthen their communication skills, positively impact their ability to inﬂuence public perception, while retaining and motivating those in their organization. Specifically, supervisors need to understand how to: 1. Bolster organizational communication; 2. Lead meetings that matter; 3. Lead through the concept of ownership; and 4. Strategically plan.

These workshops are interactive and engaging. Attendees will receive coaching and guidance as they practice implementing the techniques during group exercises and will apply the concepts learned. Participants will also receive handouts for each workshop to supplement the training.

ORGANIZATIONAL COMMUNICATION WORKSHOP

Society has changed: The implementation of recent legislation and the global pandemic has caused many new challenges to our communities.

Employees have changed: The newest generation of employees often varies from the more experienced staff in several ways. It is unlikely they will work to retirement age, and they are more apt to transfer departments throughout their careers. The youngest generation generally cares more about work life balance than overtime pay. They want to know the “Why” behind policies and decisions and are motivated by validation. They began their career in an era of covid and when many in the profession have staggering mental health challenges.

Leaders must transform: Copying the communication styles of those that came before us will no longer be effective. Through this workshop, attendees will learn these principles:

The purpose hasn’t changed: Employees care deeply about the work and mission of serving the community. Attendees will tap into this common belief in the work and how to consistently connect everyone in the department to that purpose.
Beyond “Because I told you so”: Sometimes, leaders will say to their troops, “Because the boss said so,” when implementing new policies. This practice is extremely toxic for the organization and builds distrust. Attendees will learn to address their team’s desire to understand the reasoning behind their work and take personal ownership in the new policies.
Protecting mental and physical wellness: Investing in employees mental health, wellness, and long-term career will show them that they are valued.
Pay with praise: People don’t leave careers because of pay or benefits. Studies show that organizations retain people when they feel valued and accepted. Attendees will engage in exercises to reinforce validation.
Communication through conflict: Nothing causes stress to employees more than fighting amongst their leaders. When “camps” or “silos” are formed, the work environment becomes toxic. Attendees will learn concrete skills to resolve conflict.
Judgement kills curiosity: Course attendees will participate in an exercise to be curious about their employees, which will make them less judgmental and more empathetic communicators.
Toxic team members: One toxic team member can negatively impact the entire team’s success. Attendees will learn the skills to remove the impact of the toxic personality.

Attendees will improve their ability to hold themselves and their employees accountable and learn how to use communication methods that prevents division. The key to transforming perceptions, decreasing division, and increasing morale is through strengthening the communication skills of everyone in the department.

MEANINGFUL MEETINGS WORKSHOP

Course Description: Leaders who conduct effective, organized efficient and engaging meetings increase productivity, retention, and morale. This engaging workshop is designed to strengthen the attendees’ ability to lead impactful meetings. This workshop will provide participants the tools to effectively lead meetings that bring positive results. This is an interactive workshop and attendees will participate in-group exercises that will assist them in applying the concepts learned.

Participants will learn the following techniques:

Decide a stop time, before the meeting starts. Should be 59 minutes or less. When people know the time the meeting will end, they are more likely to be engaged.
To include training component every meeting. People retain information when it is provided to them in small increments, repeatedly.
Tools to create an impactful agenda. A well thought out agenda helps leaders control the meeting.
How to conduct a brief team building exercise. Every meeting should provide attendees the opportunity to form a stronger connection.
How to plan for a “First Follower.”
Tools to prevent a toxic personality from taking over the meeting.
To be strategic about who is invited to the meeting.
Determine meeting location and seating. When there is variety in meeting locations and attendee’s seats, the energy of the room is transformed.
How to follow through on action items. Accountability on action items is crucial for every meeting.

LEAD THROUGH OWNERSHIP

The strongest leaders lead by owning and taking responsibility for the actions of everyone in their department. Those who give praise and credit to others, while taking ownership and responsibility for mistakes build trust and transparency and achieve results. This engaging workshop is designed to strengthen the attendee’s leadership skills. This is an interactive and engaging training. Attendees will participate in-group exercises that will assist them in applying the concepts learned.

Attendees will learn to:

Set expectations and hold people accountable. Accountability starts with the supervisors.
Define their role and the roles of their leadership team. Definition of roles and responsibilities prevents duplicative work.
Define what professionalism means for their organization.
Set 60/90/180-day goals for their department.
Set 1- 3- and 5- year goals for their department.
Identify their strengths and weaknesses as a leader. Once strengths and weaknesses are identified, leaders can adapt roles to achieve efficiency in reaching goals.
Set strategic plans and provide resources to meet the goals.
Tools to build a cohesive team. When a team works well together, they achieve greater results.

STRATEGIC PLANNING

Leaders who strengthen their communication skills, will positively impact their ability to inﬂuence public perception, engage in healthy conflict, set expectations, remain professional during conflict, establish clear goals and a strategic plan to achieve positive results. This workshop is interactive and engaging. Participants will improve their overall communication skills and engage in a strategic plan to set goals. They will receive coaching and guidance as they practice implementing these techniques during group exercises and will apply the concepts learned. Attendees will enhance the way, they communicate.

Attendees will:

Engage in a strategic plan and goal setting
Increase community trust
Promote wellness and morale
Effectively communicate with the bench
Engage in healthy conflict
Establish a professional code of conduct
Prioritize special projects and set deadlines
Successful communication with all stake holders